Did you get tickets from Surfed Arts?

Surfed Arts

We teamed up with Get Safe Online and the Society of Ticket Agents and Retailers (STAR) to create Surfed Arts and show just how easy it is to be tempted to buy fake tickets from fraudsters.

Surfed Arts is an example of how a fraudster can set up what looks like a legitimate online retailer with promises of tickets to sold out concerts or other live events such as sports, comedy or festivals. A real fraudster will take your money but the tickets either don’t arrive or turn out to be fake, and you won't be refunded.

If you found our Surfed Arts Facebook advertisement, then don't worry - we haven't taken your details and you haven't lost any money.

However, you may want to have a look at our advice for protecting yourself in case you're offered fake tickets by a fraudster in future.

Protect yourself

Only buy tickets from the venue’s box office, the promoter, an official agent or a well-known and reputable ticket exchange site. Buying your tickets from a member of STAR ensures you are buying from a company that has signed up to their strict Code of Practice governing standards of service and information. They can also help customers resolve outstanding complaints.
 
If you choose to buy tickets from someone else, for example on eBay or on a social networking site, never transfer the money directly into their bank account; use a secure payment site such as PayPal.
 
Paying for your tickets by credit card will offer increased protection over other payments methods, such as debit card, cash, or money transfer services. Avoid making payments through bank transfer or money transfer services, as the payment may not be recoverable.
 

Spot the signs

Check the contact details of the site you’re buying the tickets from. There should be a landline phone number and a full postal address. Avoid using the site if there's only a PO box address or mobile phone number, as it could be difficult to get in touch after you buy tickets. PO box addresses and mobile phone numbers are easy to change and difficult to trace.
 
Before you pay on a website, make sure you’re on a secure page.
  • Does the web address starts with https? The ‘s’ stands for secure.
  • Is there a locked padlock icon in the browser’s address bar?

How to report it 

If you think you have been a victim of ticket fraud call 0300 123 20 40 or report it on this website.