An email claiming to be from the Civil Aviation Authority (CAA) is offering compensation to people who were delayed because of volcanic ash. The CAA are not offering compensation and this email is a scam.
We would urge you not to respond to it. The fraudsters may ask for your personal details or an initial fee to allow you to get the compensation. If you have lost money or would like advice, please contact us by calling 0300 123 2040.