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Citizens Advice launches campaign to expose fraudsters

1st July 2016

Action Fraud is supporting Scams Awareness Month - a national campaign launched by Citizens Advice to help people avoid falling prey to scams.

The campaign urges people to take three steps to avoid being ripped off - get advice, report them and tell others about it.

Research conducted by Citizens Advice finds fraudsters are using a variety of tactics to get people to part with their cash, with people losing an average of £2,500. 

Scam methods include Vishing whereby scammers cold-call people in a bid to get their bank details, and offers of fake services, such as telling people their computer has a virus which they can fix remotely. 

Investment scams carried the highest price tag, with people investing in fake diamonds or bogus stocks and shares losing of on average £20,000 each. 

Spotting scams, a fraudster may:

  • Contact you out of the blue.
  • Make promises that sound too good to be true - if something sounds too good to be true it probably is.
  • Ask you to pay for something up-front - for example, they'll ask you to pay a fee before you can claim a prize.
  • Ask you to make a quick decision by saying things like ‘if you don’t act now you’ll miss out’. This puts you under pressure and doesn’t give you time to think.
  • Be over-familiar and over-friendly with you.
  • Tell you an offer has to be kept secret.
  • Ask for your bank account details. Never give your bank details to people you don’t know, especially people you meet online.
  • Give a mobile number or PO Box number as the contact for their  company- these are easy to close and difficult to trace. It may be a sign that the company doesn’t exist or isn't legitimate. Check out the company's details with Companies House or look on the internet for more details about them.

If you think something might be a scam, don’t reply - then throw it away, delete it or hang up and get further advice.

Find out more about Scams Awareness Month and how you can take part.

Please note that Action Fraud is not responsible for the content of external websites.

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.

Sign up for free to Action Fraud Alert to receive direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message.