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Alert: Mobile phone upgrade fraud

19th July 2016

Fraudsters are impersonating telephone service providers and contacting people offering mobile phone upgrades on a low monthly payment contract.

How does this fraud work? 

Fraudsters are cold calling members of the public and offering non-existent mobile phone upgrades for really low monthly contracts.

After convincing victims to make a purchase, the fraudsters ask for personal and financial details. Armed with this information they will then contact a genuine phone provider and order a new mobile phone handset using victim details. 

In most reported cases the fraudsters will either intercept the delivery before it reaches the victim’s address or order the handset to a different address.

How to protect yourself

  • Never give your personal information to a third party from an unsolicited communication.
  • Obtain the genuine number of the organisation being represented and verify the legitimacy of the communication.
  • If the offer is too good to be true it probably is.
  • If you have provided personal information and you are concerned that your identity may be compromised consider Cifas Protection Registration

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.

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